Terms & Conditions

These Terms & Conditions ("Terms") govern enrolment, fees, conduct, and use of the Student Portal at SurSadhana Music Classes, operated by Mansi Kulkarni Deshpande, Pune, Maharashtra, India.

By enrolling in our classes or registering on our Student Portal (app.sursadhana.co.in), you ("student" or "parent/guardian") agree to these Terms. For students under 18, the parent or guardian accepts these Terms on their behalf.

1. Enrolment & Admission

• Enrolment is open to students aged 6 years and above. Students below 18 must have a parent or guardian account on the Student Portal.
• SurSadhana Music Classes reserves the right to decline or discontinue enrolment at its discretion, including for reasons of limited batch capacity, lack of prerequisite skills, or misconduct.
• Enrolment is confirmed only after the first month's fee is paid and the student profile is approved in the Student Portal.
• Course selection (Vocal, Harmonium, Light Music) and batch timing are subject to availability and teacher discretion.

2. Fees & Payment

• Monthly fees are due on or before the 7th of each month.
• Fees may be paid online via the Student Portal (processed by Cashfree Payments) or by direct transfer/cash with prior arrangement.
• A late fee or suspension of portal access may be applied if payment is not received by the 7th. Continued non-payment beyond 30 days may result in discontinuation of classes.
• Fees are subject to revision. Students will be notified of any fee changes at least 30 days in advance.
• Event fees, exam fees, or workshop fees (if any) are charged separately and communicated in advance.

3. Refund & Cancellation Policy

Monthly fees:

• Monthly fees are non-refundable once the calendar month has begun, regardless of the number of classes attended.
• If a student chooses to discontinue mid-month, no refund is issued for the remaining classes of that month.
• If a student wishes to stop classes, they may do so at any time by informing us. No advance notice period is required. The discontinuation takes effect from the following month; no partial refund is provided for the current month.

School-initiated cancellations:

• If SurSadhana Music Classes cancels a class due to a public holiday, teacher illness, or force majeure, a makeup class will be offered at the teacher's earliest convenience.
• If a batch is permanently discontinued by the school, a pro-rata refund for the remaining days of the paid month will be issued within 10 working days.

Online payment failures & duplicates:

• If a payment is deducted from your account but not recorded in the portal, please contact us within 48 hours with a screenshot. We will investigate and credit your account or issue a refund within 5–7 working days.
• Duplicate payments (same fee paid twice) will be refunded in full within 5–7 working days after verification.
• For disputes with Cashfree Payments, you may also contact them directly at cashfree.com/contact-us.

4. Class Schedule & Attendance

• Classes are held twice a week, with an optional weekend Riyaz (practice) session. The exact schedule is set at the time of enrolment.
• Students are expected to attend classes regularly. Poor attendance without communication may be treated as voluntary discontinuation.
• Makeup classes: If a student misses a class, a makeup class may be offered at the teacher's discretion, subject to availability. Makeup classes are not guaranteed and are offered as a goodwill gesture.
• SurSadhana Music Classes observes major public and religious holidays. The holiday calendar is shared at the start of each academic period.
• Class timings may be adjusted by the school with reasonable notice (minimum 48 hours where possible).

5. Online Classes

• For online classes, the student is responsible for providing a stable internet connection, a device with working camera and microphone, and a quiet learning environment.
• Classes disrupted solely due to the student's technical issues will not be compensated.
• Recording of online sessions is not permitted by either party without prior written consent. All class content is the intellectual property of SurSadhana Music Classes.

6. Code of Conduct

• Students and parents are expected to treat the teacher and all class members with respect and courtesy.
• Disruptive, disrespectful, or inappropriate behaviour — including during online sessions — may result in immediate suspension or termination of enrolment without refund.
• Students should come prepared for class (riyaz completed, materials ready). Regular practice outside class hours is essential to progress.
• For minor students, parents are requested to be available during online classes and to support home practice.

7. Intellectual Property

• All course materials, compositions, exercises, notes, and recordings shared by SurSadhana Music Classes are the intellectual property of the school and teacher.
• Students may use these materials solely for personal learning purposes. Sharing, reproducing, publishing, or selling course content in any form — including on social media — is prohibited without explicit written permission.
• Student performances at events or recitals organised by the school may be photographed or recorded by the school for promotional use. Students/parents will be informed in advance.

8. Student Portal

• The Student Portal (app.sursadhana.co.in) is provided for accessing study materials, tracking fees, and communication. Portal access is tied to active enrolment.
• Each account is personal. Do not share your login credentials with others.
• Portal access is suspended for students with outstanding fees beyond 30 days. Access is restored upon payment.
• The school is not liable for temporary unavailability of the portal due to maintenance or technical issues.

9. Termination of Enrolment

SurSadhana Music Classes may terminate a student's enrolment with immediate effect, without refund of any fees paid, in the following circumstances:

• Persistent non-payment of fees.
• Serious or repeated misconduct by the student or parent/guardian.
• Sharing of course materials or recordings in violation of Section 7.
• Any action that disrupts the learning environment for other students.

Students wishing to voluntarily discontinue may do so at any time by notifying the school. No advance notice is required. Discontinuation takes effect from the following month.

10. Limitation of Liability

• SurSadhana Music Classes takes reasonable care for the safety of students on its premises. However, it is not liable for personal injury or loss of property beyond what is required by applicable law.
• The school is not liable for any indirect or consequential loss arising from missed classes, rescheduling, or interruption of the Student Portal service.
• Total liability in any circumstances shall not exceed the fees paid for the current month.

11. Privacy

We collect and use personal data in accordance with our Privacy Policy, which forms part of these Terms. By enrolling, you consent to the data practices described therein.

12. Changes to These Terms

We may update these Terms from time to time. Updated Terms will be posted on this page with a revised effective date. Continued enrolment after any update constitutes acceptance of the revised Terms. For significant changes, we will notify enrolled students via WhatsApp or email.

13. Governing Law & Disputes

These Terms are governed by the laws of India. Any disputes shall first be attempted to be resolved amicably by contacting us directly. If unresolved, disputes shall be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra.